SMS Consent

Inquiry follow-up texts (demo request form checkbox)

Our demo request form (on the home page and the Book a demo page) asks for contact details. The phone field is optional. Below it is an optional checkbox, unchecked by default and separate from every other agreement on the form, with this wording:

I agree to receive text messages from T&R Growth / ServiceMomentum about my inquiry at the phone number I provided. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of any purchase. See our Privacy Policy and Terms of Service.

A person opts in only by ticking that checkbox themselves and submitting the form. The form can be submitted without it, and anyone who leaves it unticked is not texted. If it is ticked, we may text that number to follow up on the inquiry, for example to confirm we received it, answer questions, or arrange a call. The submission records whether the box was ticked and when the form was sent, and we keep that as the record of consent.

Ticking this checkbox does not enroll anyone in the operational lead-alert program described next.

Operational lead alerts: what the program is

T&R Growth operates a recurring, low-volume operational SMS program used only for lead and booking alerts. For example, notifying the responsible person when a new booking request or lead comes in for a business we serve. This program is operational lead notification, not consumer advertising or promotional messaging.

Eligible recipients are limited to (a) authorized T&R Growth personnel who manage client leads and (b) opted-in owners or authorized staff of T&R Growth client businesses. Every recipient must first opt in from their own phone (see below). A client business's own customers, prospects, website visitors, and submitted leads are never eligible, are never enrolled, and never become SMS recipients. A lead's name, callback number, location, and service-request details may appear inside an alert that is sent to an opted-in business recipient, but the lead is never messaged.

Operational lead alerts: how we collect consent (text keyword opt-in)

Consent for lead alerts is collected through a text-message keyword opt-in that each eligible recipient sends from their own mobile phone. This program has no opt-in form on this website, and no number is added automatically or through self-service. The same process applies to authorized T&R Growth personnel and to opted-in owners or authorized staff of client businesses:

1. Before opting in, the recipient is given the SMS program disclosures about what the program is, that it sends recurring alerts, that message frequency varies with booking and lead activity, that message and data rates may apply, that they can reply STOP to opt out and HELP for help, and that carriers are not liable for delayed or undelivered messages.
2. The recipient opts in by texting START to +1 (978) 800-2468 from the mobile number that will receive alerts. This must happen before that number receives any alerts.
3. T&R Growth retains that inbound START message as the record of consent, and only then does that number begin receiving lead and booking alerts.

Texting START alone does not make a person eligible. T&R Growth verifies the person's role and adds only approved recipient numbers to the appropriate client business's alert list. An unsolicited START message from an ineligible number does not result in lead alerts.

Consent to receive these messages is never a condition of purchasing any goods or services.

Owner outreach (call first)

Our team contacts owners of home-service businesses by calling the business's listed phone number first. We do not send a first text to anyone who has not asked for one. On the call, our team member asks permission, for example: "Can I text you a 2-minute demo link?" We text only after the owner gives that consent in one of two ways:

1. The owner says yes on a live phone call with a member of our team, or
2. The owner texts DEMO to one of our team's numbers.

For every consent, we log the date, the time, the team member, and the phone number. If an owner says no, or asks us not to contact them, we add the number to our do-not-contact list and do not text it.

The first text confirms what the owner asked for, names the sender and T&R Growth LLC (Service Momentum), and includes "Reply STOP to opt out." Replies of STOP and HELP are honored right away across all of our team's numbers, so an owner who opts out with one team member is not texted by anyone else on our team. Message frequency varies with the conversation. Message and data rates may apply. Consent is not a condition of any purchase.

Sample messages:

First text: Hi Dana, Ryan at Service Momentum (T&R Growth LLC). Here's the demo link you asked for on our call: https://tnrgrowthagency.com/... Reply STOP to opt out.

Reply to STOP: T&R Growth LLC (Service Momentum): You're opted out and won't get more texts from any of our team's numbers.

Reply to HELP: T&R Growth LLC (Service Momentum) owner outreach. For help, email hello@tnrgrowthagency.com. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Message frequency, rates, and opt-out

These terms apply to all three programs. Message frequency may vary. For inquiry follow-up and owner outreach it depends on the conversation. For lead alerts it depends on booking and lead activity: a participant receives a message when a relevant booking request or lead is submitted. Message and data rates may apply. A participant can reply STOP at any time to opt out of further messages, or reply HELP for assistance. Help is also available by email at hello@tnrgrowthagency.com.

How we handle mobile information

We do not sell or share your SMS opt-in data with third parties for their marketing. We will not share mobile information with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third parties. Message delivery is subject to carrier conditions, and carriers are not liable for delayed or undelivered messages.

Related policies

For more detail, see our Privacy Policy and the SMS Terms in our Terms of Service.

Contact us

If you have questions about these SMS programs or the consent process, contact us at hello@tnrgrowthagency.com, or by mail at T&R Growth LLC, 439 U.S. 1, Ste A, Kittery, ME 03909.